If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY ! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do. Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you! We are currently looking to fill a Career Coach role at our Southeast Chicago office. SALARY: The average starting salary for this position will fall in the range of $45,000 and $49,000 annually. Where candidates fall in this range will be based on skill and experience level. ESSENTIAL JOB FUNCTIONS: Perform situational assessments and vocational exploration activities. Assess and addresses barriers to employment. Provide supportive services where appropriate. Develop, implement, and monitor individual employment plans. Coordinate and communicate with referral sources, community-based organizations, and other workforce providers. Monitor employment retention, secure employment verifications, and enter proof of employment into required database. Works within program, grant and agency requirements to meet deadlines. Utilizes a team approach and works with other workforce staff to plan, implement and reach programs deliverables and goals. Travel to job seekers homes, worksites, community meetings, etc. Maintain job seekers physical and electronic files in funder required database. Facilitates Job Readiness Training and other group activities. Assists Job Seekers with creating and editing resumes and cover letters. Contact job seekers on a weekly basis after enrollments and gradually decreasing contact after employment placement. Conducts mock interviews. Assist in establishing employment goals. Written and verbal communication skills. Professional development (required). Knowledgeable in Microsoft Office but willing to learn (shows level of growth in specified period). Other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES: Works effectively with diverse staff and service populations. Responsible for providing exceptional customer service. Must have exceptional organizational skills. May be required to work one Saturday and at least one late night a month. Written and verbal communication skills Knowledgeable in Microsoft Office but willing to learn (shows level of growth in a specified period). QUALIFICATIONS: 3+ years of training or demonstrated experience in providing workforce development/case management services for at-risk populations preferred. Bilingual English/Spanish preferred. Certified Workforce Development Professional Certificate or must secure it within 1 year of employment preferred . Bachelor’s degree in human resources management, business, communications, or a related field required. Demonstrated experience coaching and goal setting required. ADDITIONAL REQUIREMENTS: Satisfactorily pass all screenings and criminal background checks. TRANSPORTATION/TRAVEL REQUIREMENTS: Driving for work required with a personally owned vehicle. Travel between sites required. PHYSICAL DEMANDS While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here ! Some highlights include: Blue Cross and Blue Shield Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage. Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date. FREE General Medicine and Behavioral Health Teladoc services provided to all team members. Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility. And so much more! Make sure you click here to see the full suite of benefits offered! MORE ABOUT US: Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.