At Mendocino Community Health Clinic (MCHC), we're all about making a positive impact. We're a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you're not just doing a job, you're making a difference.

MCHC is seeking a Patient Services Representative (PSR) to join our Dental Department. As the first point of contact for dental patients, you play a critical role in creating a welcoming, organized, and supportive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment, enjoys working as part of a care team, and is committed to providing exceptional customer service in a healthcare setting.

What You'll Do

Welcome patients and visitors with professionalism, courtesy, and warmth Schedule and manage patient appointments, including follow-up visits Verify insurance eligibility and guide patients through financial assistance options Assist patients with registration, forms, and use of the patient portal Collect payments and maintain accurate financial records Maintain and update patient information in the Electronic Health Record (EHR) Ensure reception and waiting areas are clean, organized, and welcoming We Offer a Cadillac Benefits Package

Medical, Dental, and Vision Insurance Paid Time off (PTO) and 9 Paid Holidays Life Insurance 401(k) with up to 4% Employer Match Flexible Spending Account (FSA) Requirements

High School Diploma or General Education Degree (GED) One or more years' customer service experience Preferred Qualifications

Two or more years' reception experience in a dental or medical office Bilingual, English/Spanish, fluent

Salary Description

$23 to $26 an hour, DOE