Lead HVAC Service Technician

Lead HVAC Service Technician

About the Role

Kalamazoo Mechanical, Inc. is seeking a

senior-level commercial HVAC/R technical leader

to elevate our service team's performance, training, and culture. This is a

working leadership role

not a desk job. You'll be the

go-to technical authority , mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field.

Core Responsibilities

Technical Leadership & Field Support

Serve as the

highest-level technical resource

for diagnosing and resolving complex HVAC/R issues Provide real-time troubleshooting support when technicians are stuck Consult on

repair vs. replace

decisions with technicians, sales, and leadership Troubleshoot

anything and everything

RTUs, chillers, boilers, hydronics, controls, refrigeration Provide technical consultation to

construction and fast-track teams

to overcome field challenges Training, Coaching & Mentorship

Train and mentor service technicians through:

Ride-alongs 1:1 technical coaching sessions Real-world, on-the-job training

Maximize learning through

live jobs , not classroom-only training Identify skill gaps and proactively address them Foster technician confidence, accountability, ownership, and professionalism Team Development & Culture

Ensure

team cohesion, alignment, and morale Foster and sustain a

strong customer service culture Model professionalism, craftsmanship, and safety excellence Participate in call monitoring and feedback to improve service quality Actively set the tone for a

lean, high-performance service team

positioned for growth Hiring & Capability Assessment

Participate in interviewing, testing, and evaluating new service technician candidates Accurately assess technician capabilities and skill levels Provide input on hiring, promotions, and development pacing Cross-Functional Collaboration

Coordinate with:

Dispatcher, Admin & Office Team Project Managers Leadership team

Consult on system design, serviceability, and long-term performance implications Required Qualifications

10+ years

experience as a commercial service technician in HVAC/R Recognized

technical expert

within commercial HVAC/R Strong working knowledge of:

RTUs, boilers, furnace/AC, AHU, pumps, fans Commercial refrigeration Web-based and standalone controls

Engineering-minded problem solver who understands systems, not just components Exceptional troubleshooting ability under pressure History of teaching, coaching, and developing others, & natural desire to do so Strong communication skills calm, clear, and respected Safety-conscious Clean driving record Preferred Experience & Traits

Strong working knowledge of:

Chillers, cooling towers Hot side food service equipment

HVAC Installation & construction experience Compensation & Benefits

Salaried Position:

$115,000 $135,000

(Equivalent to $55$65/hr; final offer based on experience)

Company vehicle Signing or Relocation bonus

available and negotiable 401(k) with

automatic 3% company contribution

(no employee contribution required) Profit sharing

(historically 6%9% of pay, paid annually) 100% employer-paid health insurance HSA & FSA options Paid time off No on-call obligation Employee referral program Compensation details:

115000-135000 Hourly Wage PIf7152d09a654-26289-40160066