Position Summary The Service Operations Specialist is responsible for owning and coordinating all non-technical aspects of service delivery. This role ensures technicians are fully prepared, parts and materials are available, and jobs move efficiently from scheduling through completion. The goal is simple: remove operational friction, improve visibility, and create a scalable support system that allows service delivery to grow without disruption.

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Key Responsibilities Service Coordination & Scheduling Manage the weekly technician job schedule (excluding long-term planning such as PTO) Track part ETAs and communicate availability to technicians and account managers Provide real-time support to field technicians for parts, tools, and logistics issues Coordinate delivery or redirection of parts and tools to job sites Update job statuses once materials are ready for execution

Job Fulfillment & Closeout Ensure all service jobs are fulfilled, properly documented, and closed out in the system Maintain job flow from quote → execution → completion without delays

Inventory & Kitting Pick and kit all parts for service jobs prior to dispatch Maintain accurate inventory levels for: Service parts Tools Shop supplies Technician truck stock Ensure technicians have required materials staged and ready before jobs begin

Fleet & Equipment Management Schedule and track vehicle service and maintenance Maintain visibility into fleet readiness and compliance

Emergency Purchasing & Sourcing Source and procure parts for field technicians, including hard-to-find or urgent items Support same-day and emergency repair needs

Repair & Logistics Coordination Coordinate shipping and receiving, including outbound repairs (e.g., motors) Process oil samples and manage related logistics

Post-Service Feedback (PSIs) Conduct post-service xsgimln interviews with technicians Capture feedback to improve future job execution and planning

Success Metrics Success in this role is defined by: Technicians consistently arriving at jobs fully prepared Accurate and visible job status updates for account managers High job readiness (parts staged, inventory accurate) Minimal service delays caused by operational gaps Smooth job progression from scheduling to closeout

Career Path This role is designed to evolve into a Service Operations Manager, overseeing a broader operational team and owning the full service delivery system.