We are now offering a $500 Hiring Bonus! At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for exceptional Technical Support Specialists to join our growing team. If you haven't heard of us, we're a unique blend of things: an acclaimed, online retailer, and a family-owned business, based in Virginia. We are a community-oriented group of consumer electronics enthusiasts, selling fun stuff and loving every moment of it. For the 3rd year in a row, we’ve been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group. Read on if you're a natural at helping people and value a healthy, supportive work environment... Who you are: Friendly. Engaging. Empathetic. Curious. Ready to go the extra mile. As a Crutchfield Technical Support Specialist, you will: Provide technical support to customers who have purchased product from Crutchfield. Engage our customers with a calm, interested and professional demeanor. Help customers understand and utilize their equipment. Troubleshoot technical or product issues (for both home and car equipment). This involves diagnosing problems, offering solutions, and/or providing step-by-step instructions to help customers resolve their issues. Actively listen to the customer to determine their needs, and paraphrasing, to clarify. Qualifications: Passion for customer service and exceptional interpersonal skills. A background in electronic (and other related fields) along with DIY experience is recommended but not required. Strong communication, problem-solving skills, and basic math skills. Ability and willingness to learn through on-the-job training. Proficient computer skills. Highly self-motivated Ability to communicate clearly and effectively through phone, email, and chat. Ability to maintain a consistent work schedule that will include working 1 weekend day per week Bi-lingual in Spanish is a plus Training: If you don't know everything about electronics, no worries. Every new team of Technical Support Specialists receives 10 weeks of paid, hands-on training with an experienced Tech Trainer before working with customers independently. Our next training class is scheduled to begin June 9th, 2025. Salary and Benefits: The starting pay is $19.17/hour, with potential for a performance-based bonus of up to $300 every three months. We also offer a competitive benefit package, a comprehensive wellness program, tuition reimbursement, relaxed dress code, and discounts on the fun stuff we sell. You're even allowed to bring your dog to work! Onsite and Remote Work: Our new Technical Support Specialists will be trained onsite in Charlottesville, VA, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working from home and 3 days working onsite per week. All remote work must be done within the Commonwealth of Virginia to qualify for a hybrid schedule. Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their , , , , identity, , , /belief, , veteran status or . #Crutchfield