Are you a dynamic leader with a proven track record of driving branch growth, delivering exceptional customer service, and building high-performing teams? If you’re ready to take on a leadership role in a fast-paced, customer-focused environment, we want to hear from you! We are seeking an experienced Branch Manager to oversee the daily operations, client service, sales, and compliance of a full-service bank branch. This role is critical in ensuring the branch meets its goals while fostering a positive and professional environment for both customers and employees.

What You’ll Do: Management & Leadership Hire, train, and develop a high-performing team to deliver exceptional customer service and achieve branch goals. Conduct regular one-on-one meetings with staff to provide coaching, document career goals, and address team needs. Promote core deposit growth through in-branch sales promotions and effective team engagement. Monitor branch performance metrics (e.g., deposits, transaction counts, cost of funds) and communicate progress to the team. Ensure compliance with all Bank policies, procedures, and state/federal regulations.

Operational Excellence Oversee daily branch operations, including large deposits/withdrawals, NSF/overdraft approvals, and audit preparation. Partner with the Branch Operations Officer to ensure timely and accurate completion of monthly certification packages. Maintain operational quality control and initiate corrective actions as needed. Ensure the branch meets or exceeds performance on audits and compliance reviews.

Customer Service & Retention Lead by example to enforce superior customer service standards. Create a warm, welcoming, and friendly experience for all customers and employees. Resolve complex customer issues with diplomacy and professionalism. Work with staff to identify opportunities to surprise and delight customers, differentiating the bank from competitors.

Sales Leadership Develop and execute sales strategies to drive branch growth, including outbound calls, in-person meetings, and community engagement. Coach the team on sales techniques, product knowledge, and customer profiling to deepen relationships. Partner with the Area Manager and Regional Sales Manager to implement joint marketing plans and cross-selling efforts. Actively participate in business networking and community events to build relationships and generate new business.

Community Engagement Promote the Bank’s CRA policies and programs by participating in professional, civic, and community activities. Complete a minimum of 10 CRA volunteer hours annually (compensable time with mileage reimbursement).

What We’re Looking For: Experience & Skills Proven sales ability with documented branch growth. Minimum of 7 years in a branch environment, with at least 5 years in branch management. Experience managing complex business and consumer accounts (minimum 3 years). Strong leadership skills with experience in hiring, training, coaching, and performance management. Excellent interpersonal, verbal, and written communication skills. Proficiency in Microsoft Word, Excel, Outlook, and banking programs.

Preferred Qualifications Active involvement in local business organizations (e.g., Rotary, Chamber of Commerce). Notary Public certification preferred.

Why Join Us? Lead a high-performing team in a collaborative and supportive environment. Make a meaningful impact on the branch’s growth and success. Be part of a company that values community involvement and professional development.