Catering & Conference Services Support Specialist

Four Seasons Hotel Westlake Village is seeking a Catering & Conference Services Support Specialist to provide dynamic administrative and operational support to the Catering and Conference Services leadership team, ensuring seamless execution of events and exceptional client experiences. This role is responsible for managing incoming inquiries, qualifying catering opportunities, preparing detailed event documentation, and supporting sales efforts through reporting, presentations, and system management. The ideal candidate is highly organized, tech-savvy, and client-focused, with strong communication skills and the ability to multitask in a fast-paced environment while upholding the highest standards of service and professionalism.

What you will do:

• Provide comprehensive administrative and operational support to the Catering and Conference Services team, ensuring smooth execution of events and daily functions.
• Manage multi-line phone systems, respond to inquiries, and qualify catering sales opportunities to support business conversion.
• Assist with event detailing, client communication, and coordination with vendors and internal teams, including pre-convention meeting setup.
• Prepare and maintain event documentation, reports, proposals, diagrams, and presentations using systems such as Golden Sales & Catering and Microsoft Office.
• Support system accuracy by updating menus, managing function space, running reports, and maintaining organized filing systems.
• Act as a behind-the-scenes coordinator for site visits, inspections, and sales initiatives while upholding Four Seasons standards and professionalism.

What you bring:

• College education preferred.
• Previous experience in a hotel, Catering, Conference services, Banquets, or related hospitality environment preferred.
• Excellent verbal and written communication skills in English, with the ability to build rapport and handle challenging situations professionally.
• Strong organizational and multitasking abilities, with attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office and ability to learn new systems and technologies (experience with Golden Sales & Catering is a plus).
• Persuasive communication and sales support skills, with a proactive mindset and ability to anticipate client and team needs.
• Successful candidate must possess legal United States work authorization

What we offer:

• Hourly Rate: $25.04
• Health Insurance - Medical, Dental & Vision
• 401K Retirement savings plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary Room nights and discounted rates
• Complimentary Dry Cleaning for Employee Uniforms
• Free meals and on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Schedule & Hours:

• Full time position

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.