On behalf of our client we are looking for an experienced Customer Service Manager to lead and manage our customer service operations in Elkhart, Indiana. This role involves overseeing a team of service experts, driving process improvements, and ensuring exceptional experiences for both customers and employees. The ideal candidate will bring strong leadership skills, operational expertise, and a passion for delivering outstanding service.

Apply (by clicking the relevant button) after checking through all the related job information below. Compensation: $60k-$80k + 10% bonus Monday-Friday Onsite 8:00am-5:00pm Benefits: Medical, Dental, Vision, 401k, PTO, Sick days Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities: • Supervise and guide the customer service team of 10-15 people. including hiring, training, scheduling, and conducting performance evaluations • Call center experience • Foster a collaborative and high-performing team. • Oversee daily customer service operations. • Identify and address operational challenges. • Ensure adherence to company policies, procedures, and safety standards. • Provide administrative support to the District Manager. • Recommend and implement process improvements. Requirements: • Proven experience in customer service leadership, preferably in a high-volume environment. • Strong organizational and people management skills, including hiring, training, and performance evaluation. • Ability to foster a positive team environment and drive employee engagement. • Proficiency in managing customer accounts and resolving escalated issues. • Familiarity with call center operations, metrics, and best practices. • Excellent communication skills with a focus on customer satisfaction and problem-solving. • Experience with operational systems and process improvement initiatives. xsgimln • Ability to manage administrative tasks and provide high-level support to leadership.