Customer Service Representative

This role will support our licensed service team by handling high-volume, non-licensed customer interactions so licensed team members can focus on complex service and coverage conversations. You'll be a key part of delivering a smooth, friendly customer experience while keeping our office organized and efficient. This is an unlicensed, in-office, part-time position supporting two State Farm agencies.

Key Responsibilities

• Customer Interaction & Call Support
• Answer incoming calls and assist with unlicensed transactions (such as taking payments)
• Gather customer information and route calls appropriately or create CRM tasks for licensed team members to complete transactions
• Outbound Engagement
• Contact customers to share information or request follow-up items
• Call customers to set appointments
• Make birthday and relationship-building calls
• Customer Experience & Office Support
• Work assigned customer service tasks that do not require an insurance license
• Ask satisfied customers for online reviews and referrals
• Assist customers with setting up their State Farm online accounts
• Verify and update customer information to ensure CRM accuracy
• Assist with incoming and outgoing mail

This position does not provide insurance advice, quote policies, or make coverage recommendations.

What We're Looking For

• Friendly, energetic, and enjoys talking with people
• Able to build rapport quickly and professionally
• Organized, efficient, and detail-oriented
• Comfortable switching tasks frequently in a fast-paced environment
• Resourceful, self-accountable, and able to work independently once trained, while also being part of a high performing team
• Coachable and open to feedback
• Stays accurate and calm despite frequent interruptions

Schedule & Location

• 2025 hours per week
• 46 hours per day, MondayFriday
• Some flexibility in start time, but must start between 8:45am-10:00am
• In-office position based in University Place, WA
• Supports both agencies using a shared virtual phone system

Compensation & Growth

• $20$22 per hour, depending on experience
• Non-exempt, hourly position
• High performers who demonstrate reliability, initiative, and strong customer skills may have opportunities to pursue licensing and advance into a licensed role.

Training & Support

• Structured onboarding with job shadowing
• Scripts to fall back on for common interactions
• Checklists and processes to ensure accuracy and consistency

Ongoing support from agency ownership

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in University Place, WA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.