Customer Service Representative

New Yesterday

POSITION: Customer Service Representative DEPARTMENT: Sales & Customer Service Department REPORTS TO: Customer Service Manager SCHEDULE: Monday - Friday 8AM to 5 PM PAYING: $18/hour MISSION: Serves customers, Sales Department, and Representatives by providing product & service Information. MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE): MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE):
Physically able to lift filling boxes up to 50lbs, across the Sales and Customer Service Department Deal directly with customers either by telephone or electronically Respond promptly to customer inquiries Handle & resolve customer complaints Obtain & evaluate all relevant information to handle inquiries & complaints Direct requests and unresolved issues to the designated resource Communicate & coordinate with internal & external departments Attends production meetings as required Assists the customer with maintaining proper inventory Process releases and production Keep up-to-date manual spreadsheets for programs, volume pricing, and customer inventories Review shipments from the previous day, confirm the accuracy, and confirm with the customer Coordinating with shipping and production to ensure meetings are expected, Have Ready dates & ship dates for products Support graphics by supplying new item write-ups, graphics requests & job checklists Creates & Maintains Part numbers in our ERP system (Sage) Process art billing for new and revised items Review PDFs and forward to the customer or rep for approval Send color targets to the customer for approval Assist Sales Department with all requests (i.e., inventories, sales histories, etc.) Review inventories for slow, aged, and non-moving items Retrieve job pockets for art thats being revised Request samples for customers, sales & reps Keep files up to date and in order Issues RMAs and arranges product pickup Write up credits Review the art billing for the ability to invoice Attends final QA process as needed Ensure pricing is correct and reviewed as needed Cross-check other CSRs Sales Orders and POs. Scan and send shipments for Customer Service Manager review. MINOR RESPONSIBILITIES:
Participating in the implementation of new policy and procedures Continuing training as the job requires Works with AP to order services or products done outside of Sierra Filling in where needed in the Sales & Customer Service Department Attends meetings when requested Involved in creating and implementing procedures and processes Assist throughout all departments as needed
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Location:
Sparks
Category:
Office And Administrative Support Occupations

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