Customer Support - Picture Day Coordinator

This is a full-time, year-round position. During our peak season, flexibility is appreciated, including expected overtime of up to 50 hours/week as needed from AugustOctober and some early or variable start times from JulyNovember. Picture Day Starts With You! Customer Support plays a vital role in bringing JostensPIX (JPIX) Picture Day events to life. Supporting both our Operations and Sales teams, you'll help prepare, organize, and execute memorable school experiences from start to finish. We're looking for proactive team members with exceptional customer service skills, strong attention to detail, and a passion for creating smooth, successful events. Join our fast-growing division and help deliver picture-perfect days for schools and students! You Will: Assist. Work with JPIX teams for any operational or support activities to meet and exceed customer expectations Engage. Establish and build relationships with school contacts, utilizing a phone first approach Serve. Provide pro-active customer service to schools, sales reps, and internal partners Decide. Produce accurate, immediate decisions based on real-time information to adjust resources as changes occur Develop. Build deep rooted partnerships with key customer resources You Have: Education. Associate degree in business or service field or combination of education and equivalent experience Experience. 2-3 years experience in successful customer relations work including handling inbound and outbound calls Proficiency. Working level experience with the Microsoft Office suite Enthusiasm. Ability to work in a fast-paced environment managing a variety of operational needs while maintaining strong attention to detail Confidence. Excellent verbal and written communication skills You Are: Determined. Fostering creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations Absolute. Able to multi-task and work both independently and in a collaborative environment Savvy. Comfortable with technology and learning new software applications Optimistic. Carry a positive disposition and teamwork attitude Definitive. Able to independently plan, prioritize and organize competing demands that may be deadline driven Must have reasonable schedule flexibility to support seasonal overtime of up to 50 hours/week from August - October and variable/early start times from July through November Preferred: Bachelors degree in business Exposure to and understanding of the industry and competition Advanced knowledge of the Microsoft Office Suite Knowledge of scheduling or logistics Key account management experience to demonstrate relationship support abilities We care about YOU. We are a growing team, but not so big that you are just a number! This team works closely together and we support each other! We care about your health. We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more. We invest in your future. We offer a 401K match vested immediately so you can start saving for retirement right away. We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. We care about your development. We support tuition reimbursement after 6 months of service. We believe in pay transparency. The salary range for this position is $44,000 - $45,000 with opportunity for overtime from July through November.