Job Title: Full Time Plumbing Service Dispatcher/CSRLocation: Tampa, FLEmployee Type: Full-Time Non-ExemptMinimum Experience: 2 YearsJob Description:Remote / Hybrid Plumbing Dispatcher & Customer Service RepresentativeTampa, FL (In-Office + Work From Home Flexibility)Monday – Friday | 9:00 AM – 5:00 PM$18–$25/hour (based on experience & performance)Join a 5-Star Team That Values YouAre you organized, dependable, and great with people? Do you thrive in a fast-paced environment where no two days are the same?Premium Plumbing is growing, and we’re looking for a motivated Dispatcher / CSR who wants more than just a job—you want a role where you can grow, contribute, and be part of a high-performing team.Enjoy flexibility with a hybrid work-from-home opportunity after training and proven performance.What You’ll DoAnswer incoming calls with professionalism, empathy, and confidenceSchedule and dispatch technicians efficiently throughout the dayAdjust appointments in real-time to keep operations running smoothlyCommunicate with technicians, customers, and management clearly and effectivelyTrack jobs, audit bookings, and maintain accurate records in ServiceTitan & Schedule EngineFollow up with customers to ensure satisfaction and maximize booking opportunitiesCheck all lead avenues daily (calls, online inquiries, and booking platforms) to ensure no opportunities are missedDaily ResponsibilitiesMonitor Schedule Engine dashboards and review call activityEnsure all eligible calls are properly booked (and recover missed opportunities)Follow up on overnight, after-hours, and incomplete callsManage multiple systems at once while maintaining accuracyCoordinate technician schedules based on job progress and availabilityHandle emergency calls with urgency and professionalismKeep customers informed and confident during any schedule changesWhat We’re Looking ForDispatching and/or customer service experience (home service industry is a plus)Strong communication and organizational skillsAbility to multitask and stay calm under pressureTech-savvy and comfortable with multiple systemsPositive attitude and strong problem-solving mindsetExperience with ServiceTitan is a bonus (not required)Schedule & FlexibilityPrimary schedule is Monday–Friday, 9:00 AM – 5:00 PMAdditional hours, including evenings and weekends, may be available for those seeking extra hours or expanded schedulesWhy You’ll Love Working HereCompetitive pay with room to grow based on performanceHealth, dental, and vision insurance401(k) with company matchPaid time off + holidaysWork-from-home flexibility (hybrid role after training)Supportive, team-oriented cultureClear path for advancementReady to Join a Company That Values Excellence?If you’re looking for stability, growth, and a team that truly supports you—apply today and become part of Premium Plumbing’s success story.Compensation details: 18-25 Hourly WagePIb2d50294dfc8-31181-40337021