GUEST SERVICES TEAM MEMBER - Rhythm & Rally

Sports Facilities Management, LLC

LOCATION: Macon, GA

DEPARTMENT: GUEST SERVICES

REPORTS TO: PICKLEBALL SPORTS MANAGER and FACILITY MANAGER

STATUS: PART TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Rhythm & Rally is a 160,000 square foot, 2 level indoor pickleball facility. Each level holds 4 pods of 4 courts, for a total of 32 courts. This facility is used for tournaments, membership activity and local programming. Rhythm & Rally also offers multipurpose rooms for parties and events, a retail store and food and beverage options coming soon.

The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities. As a turn-key solution for community leaders and developers alike, SFC services span the gamut of sports and recreation needs from sports tourism & recreation master planning, program planning, and feasibility through professional facility management services. Our 30+ managed venues and 1500+ team members, represented by the SF Network, welcome more than 25 million guest visits and produce over $250 million in economic impact each year.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Greet members and guests and provide information and wayfinding as needed

Become proficient with the facility's court management, reservation and booking system

Know and enforce the venue policies and procedures

Provide courteous and friendly first-in-class service to all members and guests

Maintain confidentiality and discretion with guest and Team Member information

Professionally resolve guest concerns and complaints and/or direct to appropriate manager

Be knowledgeable about facility programs (format, pricing, meeting dates/times, etc.)

Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.

Operate multi-line phones

Record waivers and event information

Assist with venue preparation for events

Assist during major events with event and parking operations

Assist with selling membership packages and court rentals

Assist Pickleball Sports Manager with programming

Assist in the Pro Shop

Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

Must be at least 16 years of age

Possess a valid Driver's License

Customer service experience preferred

Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary

Excellent communication skills, both verbal and written

Proficient computer skills with basic software platforms

Ability to maintain focus in a high-volume, fast-paced environment

Must have excellent guest service skills

Must be detail-oriented and have outstanding organizational skills

Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations

Must be respectful and friendly to members, guests, visitors, spectators, leaders, and fellow Team Members

Must work well with others

Must take personal initiative for the betterment of the team and venue

Commitment to the safety and well-being of others

General familiarity with the sport of pickleball preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Must be able to lift 30 pounds waist high

May be required to sit or stand for extended periods of time and squat, stoop or bend

Will be required to operate a computer

Facility has intermittent noise