We are seeking a full-time, in-office Member Services Representative to provide high-quality support to our members. This role involves managing inbound and outbound phone calls, addressing member questions and concerns, and maintaining accurate records. The ideal candidate is detail-oriented, has excellent communication skills, and is experienced in delivering outstanding customer service in a call center or similar environment.

Key Responsibilities:

Handle incoming and outgoing calls to assist members with inquiries and service needs Resolve member issues promptly and professionally while ensuring member satisfaction Maintain accurate records by updating member information in internal systems Identify member needs and provide appropriate solutions Work collaboratively with team members to improve service and processes Use multilingual skills, if applicable, to support a diverse member base Qualifications:

Previous call center experience preferred Strong verbal and written communication skills Proficiency with basic computer tasks and data entry Experience with outbound calling is a plus Ability to work independently and as part of a team Work Schedule:

Full-time, in-office position Monday through Friday 8-hour shifts (start time may vary) No weekends or holidays Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Ready to make an impact? Apply now to join our team!

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