Office Coordinator - Bon Secours Liver Institute of Richmond - Richmond, VA

Provides comprehensive office support including but not limited to patient scheduling, admission/registration, charge entry verification (DTAR), verification of insurance authorization, etc. Serves as receptionist/secretary and communicates and interacts in a compassionate yet respectful manner with patients and their families, staff and physicians. Works in coordination with external billing company and/or acts as liaison between billing company and Radiation Oncology for insurance authorizations, billing requests, documentation requests, etc.

Essential Functions:

• Receives and screens patients/visitors, courteously assisting each person as needed. Receives/screens phone calls using good phone etiquette. Responds to callers requests and tactfully refers caller to appropriate personnel.
• Confirms each patient's demographics, contact information and insurance information at each new consultation, follow-up visit, etc. as needed.
• Obtains insurance referrals for patients for office visits.
• Manages the schedule for the department as needed. Capable of scheduling consults & follow-ups and updates physicians schedules.
• Retrieves and delivers departmental mail. Delivers special requests such as copy room, arranges courier service when needed and submits maintenance work orders.
• Registers patients through the hospital and departmental computer systems. Obtains HIPPA consent form plus registration information and scans into patient's chart. Updates patient registration numbers in electronic chart monthly.
• Processes dictation from department physicians. This includes keyboarding, correcting, filing, and distributing in an accurate and timely manner.
• Monitors inventory of office supplies and informs supervisor when supplies are low and need to be reordered.
• Acts a payroll editor for the department by updating employee's hours into the payroll system.
• Assists nurse with obtaining and compiling information on new and returning patients.
• Assists, as needed, in preparing charts and acquiring diagnostic reports for physician review.

Education:

• High School Degree or GED

Preferred Experience:

• Two years advanced secretarial experience
• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
• One year of clinical patient care experience

Skills & Abilities:

• Ability to demonstrate knowledge and skills necessary to provide appropriate care to all ages of the patients
• Ability to learn and use a computer-based patient appointment scheduling and registration system
• Ability to work in a fast-paced environment with a team
• Strong interpersonal communication and organization skills

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.