Lead Service Specialist

It's fun to work at a company where people truly believe in what they are doing!

We are looking for a dynamic, tech savvy, customer focused individual to join our team at one of our prestigious law firm clients. The Lead Service Specialist assists the Site Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Opensity team members regarding commitments, deadlines and challenges. You will be hands on processing complex print productions, scanning mail, quality control, client communication, mail runs, as well as trouble shooting lost packages, inventory and supply management, assist facilities and hospitality tasks. Our office is open from 8am to 5:30pm, so we are looking for someone who can be completely flexible with starting as early as 8am, or working as late as 5:30pm. The standard shift will be 8:00a.m to 5:00p.m. Overtime will be required occasionally with earlier start or departure times. This position will be developed into a Site Supervisor by the end of the year.

Essential Job Responsibilities

• Assign production tasks to team members
• Work independently on production assignments, often at a satellite copy center without direct supervision
• Ensure all projects have been properly completed and quality checked
• Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries
• Assist management with training new hires on all processes
• Other duties may include, mail, distribution services, copy, print, records, facilities, reception, hospitality services
• Data entry and maintaining spreadsheets

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment - especially in a law firm environment.
• Ability to lead others in a professional manner
• Strong written and verbal communication skills with ability to resolve complaints
• Problem solving ability
• Ability to multitask with excellent attention to detail
• Working knowledge of MS Word, Excel, Adobe, PowerPoint and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lb
• Must be a self starter - assist with maintaining stocking and cleanliness of the supply room and convenience areas
• Must have "can do" customer centric attitude

The Compensation range for this role is 26.00 to 31.25 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

This position is part of the Opensity Solutions team. For Information on Opensity's benefits please visit opensitybenefits.com.

Opensity is a technology?enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.