Overview TouchPoint Salary: $74,000-78,000 per year. Other Forms of Compensation: Up to $2,500 annually. Reports to: Vice President, Performance Excellence. Schedule: Full time; must be able to work 10 days on and 4 days off. This role requires 100% travel locally and nationally. TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. TouchPoint’s Integration Group makes the impossible possible by blending innovation, strategy, and storytelling to elevate experiences for our Team members and internal and external guests. Working across creative, operational, and technical disciplines, we combine storytelling, data, and technology to deliver immersive, high-performing experiences that support healing environments and drive excellence in hospitals nationwide—every minute of every day. What You’ll Do (aka Why This Role Is Awesome) As a Patient Service Manager, Integrations Group, you’re the go-to expert for launching, leveling up, and stabilizing patient food service operations across the country. You lead the onboarding of patient service teams onto TouchPoint’s standardized patient services platform bringing consistency, clarity, and confidence to every transition. You’ll work hands-on with teams during operational changes, system implementations, and performance optimization, ensuring patient service programs and concepts, standards, policies and financial controls don’t just roll out, but stick. Once operations are running smoothly and results are strong, you partner with field teams to support on-site execution, ensuring a seamless transition and shared accountability—mission accomplished. This is a national, field-based role, not a permanent unit assignment. It’s built for seasoned patient service operators who love variety, thrive in fast-paced environments, and know how to teach, implement, and elevate performance across multiple locations. The Power of Partnership (Your Superpowers) Build trust and influence outcomes through relationships, insight, and action—not hierarchy Work comfortably across teams, functions, and leadership levels to bring people together and get things done Communicate clearly, confidently, and with purpose—whether you’re writing, presenting, or leading a conversation Drive meaningful dialogue and collaboration that strengthens programs, processes, and the overall team experience How You Think & Work (The Brains Behind the Magic) Handle employee, client, and company information with care, discretion, and integrity—trust matters here Make sense of complex information in fast-moving environments, turning data into insights and clear, actionable recommendations Break down complex ideas and communicate them in a way that’s clear, concise, and easy to understand—whether speaking or writing Bring strong technical skills to the table, with intermediate to advanced proficiency in Microsoft Office and OMS Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists Your Mission (How You Make an Impact) Lead the onboarding of retail teams onto TouchPoint’s standardized patient service operating platform, setting teams up for long-term success from day one Implement and reinforce patient services playbook details, tray line standards and policies increasing patient satisfaction scores and that drive consistency and results Partner with Technology to support MyDining implementations, current system enhancements, and user adoption. Patient rounding with a purpose is a daily task Complies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contract Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies Ensure financial controls, inventory management, and reporting processes are executed accurately and consistently Train unit leaders on patient service execution, labor management, and performance tracking best practices Oversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations Completes all required documentation, reports and logs in a timely, professional and thorough manner Identify performance gaps and implement corrective actions to improve patient services scores and staffing and overall patient service performance Stabilize operations during transitions and confidently transition ownership back to regional leadership teams while following facility and department infection control P&P Complies with production, safety handling and quality food standards related to patient food services Follows facility and department safety policies and procedures to include occurrence reporting Participates and attends all departmental meetings, staff development, and professional programs, as appropriate Adheres to Emergency Preparedness Program and participates in disaster drills as appropriate Understanding Patient Satisfaction monitoring (ie, Press Ganey, PRC, Qualtrics, etc) Follows the facility’s protocols for Hazardous Materials and Waste Program Adheres to facility confidentiality, HIPAA and patient rights policies Performs other tasks that may be assigned Bottom line: You bring structure, clarity, and momentum—then hand off a stronger operation than you found. Requirements and Experience B.S. Degree in Nutrition or Hospitality Management or equivalent preferred Minimum of 7 years of patient service leadership experience; healthcare preferred Strong knowledge of patient delivery systems, financial controls, and PS analytics Experience onboarding teams to standardized systems or operating models Highly organized, self-directed, and comfortable working independently Dietary Manager Certification required if associate doesn’t have an associate degree or higher in nutrition or dietetics Ability to travel nationally on a full-time basis Your Work Environment The work environment may include exposure to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; extreme temperatures; and other hazards. Proper PPE and safety procedures apply. Employees may be required to use kitchen-related equipment; training will be provided. Reasonable accommodations may be made to enable performance of essential functions. Apply and Compliance Apply to TouchPoint today. TouchPoint is a member of Compass Group USA. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. We will consider all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws. All associates may be offered a comprehensive benefits package as part of TouchPoint positions. Associates At Touchpoint Are Offered Many Fantastic Benefits: Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. TouchPoint maintains a drug-free workplace. Req ID: 1508283

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