Service Coordinator

5 Days Old

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW. JOB DESCRIPTION: The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc. JOB RESPONSIBILITIES: • Coordinate all service calls. • Opens, post, and close all SRO's (Service Repair Orders). • Ensure service technicians are at least 80% - 85% billable. • Submit warranty claims with follow up to ensure factory pays claims. • Handles all shipping and receiving duties. • Answer all incoming service department calls first with as little consultation with mechanics as possible. • Cold call old customers to do service work and get out old files for review. • Assist in keeping ALL shop expenses to minimum. • Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut. • Other duties, as assigned.
PREFERRED REQUIREMENTS: • High School diploma and/or equivalent in work experience • Excellent interpersonal skills, proficient in oral and written communications • Assembly experience preferred but not required • Basic reading skills. Must be able to follow directions • Customer service oriented • Computer navigation and utilization skills with excellent Microsoft office proficiency • Ability to perform work accurately and thoroughly • Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea • High attention to detail, time management, and self-motivation skills
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Location:
Billings
Category:
Office And Administrative Support Occupations

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