Pool & Spa Depot is Middle Tennessee's fastest-growing and most trusted pool and spa retailer, with nine locations across Tennessee, Southern Kentucky, and Northern Alabama.

We pride ourselves on delivering a customer-first experience backed by a strong promotional calendar, premium product selection through the Millennium Buying Group, and in-house expertise. From our Harmonic hot tub manufacturing facility in Franklin, KY to our experienced pool construction team, our 29-year family-owned foundation continues to set us apart in every market we serve.

About the Role

We are seeking a detail-oriented and customer-focused

Service Writer

to support our service and dispatch operations. This role serves as a key link between customers and technical teams, ensuring service requests, installations, and deliveries are scheduled accurately and handled with care.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and confidently manages multiple priorities while maintaining a high level of customer service.

Key Responsibilities

Serve as the main point of contact for customers, assisting with service-related questions in person and over the phone Schedule and coordinate service calls, installations, and product deliveries Maintain accurate and up-to-date customer accounts and service records Communicate customer needs clearly to technicians and internal teams Build strong customer relationships by identifying needs and offering solutions Address and resolve customer concerns with professionalism, urgency, and empathy Support team collaboration while adapting to changing priorities and daily demands Qualifications & Skills

Previous experience in customer service, service coordination, dispatch, or front office support Strong communication skills (verbal and written) with a customer-first mindset Excellent organizational and time-management abilities Ability to multitask and stay focused in a fast-paced environment Strong problem-solving skills with attention to detail and follow-through Proficiency in Google Workspace (Gmail, Drive, Sheets, etc.) Ability to work independently and adapt to shifting priorities Flexible availability, including overtime as needed - peak season may require up to six days/week. Compensation & Benefits

Hourly pay:

$16 - $20 per hour Opportunities for growth based on performance and contribution Blue Cross Blue Shield Medical Coverage 401(k) Paid Time Off (PTO) Employee Discounts Paid Training

Apply Today

Join a company where your work directly impacts customer experience and team success. Become part of the Pool & Spa Depot family. We will be accepting applications and interviewing candidates between April 17 and May 17. Please apply for this position on this platform.