Our client, an automotive software company, is looking for someone to join their team as a Technical Service Engineer. This role is onsite in Mountain View, CA.

*This is an ongoing W2 contract with benefits offered*

This role serves as a senior escalation point for complex technical issues and plays a key part in end-user support, office network reliability, and IT asset lifecycle management.

What You Will Be Doing Help Desk & End-User Services Lead daily Help Desk operations and support escalations Manage onboarding/offboarding, access provisioning, and compliance tasks Monitor SLAs, KPIs, and service performance metrics Maintain documentation, SOPs, and knowledge base resources Mentor junior administrators and support continuous process improvement Support Windows, macOS, iOS, and Ubuntu environments Manage digital workplace tools and collaboration platform efficiency Participate in incident, change, and problem management activities Network & Infrastructure Support Provide second-line support for network and end-user connectivity issues Assist with infrastructure upgrades, deployments, and migrations Support implementation of network and AV hardware Help maintain DNS, DHCP, VPN, wireless, and firewall environments Contribute to security, audit, and compliance initiatives IT Asset Lifecycle Management Maintain hardware and software inventory accuracy Track assets from procurement through retirement Monitor licensing compliance and usage trends Support hardware/software purchasing decisions Generate reporting for internal governance and audits

Required Qualifications 6+ years of IT support / Help Desk experience 2+ years in a senior or escalation support role Strong troubleshooting experience across Windows, macOS, iOS, Ubuntu Experience with ticketing systems (e.g., Jira Service Management) Working knowledge of switches, firewalls, DNS, DHCP, VPN, and wireless technologies Experience with asset lifecycle and ITSM processes (e.g., ITIL)

Preferred Qualifications Experience with identity platforms such as: Microsoft Entra ID (Azure AD) SailPoint Zscaler Certifications such as: CompTIA A+, Network+, Security+ Microsoft Modern Desktop Administrator Apple Certified Support Professional (ACSP) CCNA ITIL Foundation