Cruise Into Excellence: Tram Driver Wanted!

Become the ambassador of joy, steering through scenic beauty at Sandestin Golf & Beach Resort. Enjoy flexible schedules and dynamic teamwork. Drive success with us!

Position Overview: The Tram/Shuttle Driver at Sandestin Golf & Beach Resort is responsible for safely and efficiently transporting resort employees via trams throughout the property and employee housing. This role requires customer service skills, a commitment to safety, and the ability to create a positive and enjoyable experience for passengers. The Tram Driver may work on a part-time basis in the late afternoon/evening with the potential for transitioning to full-time based on operational needs.

Key Responsibilities:

1. Safe Operation: Operate trams in a safe and responsible manner, adhering to all traffic rules, resort policies, and state regulations. Prioritize passenger safety at all times.
2. Passenger Assistance: Ensuring their comfort and safety. Provide any necessary information about the resort's amenities, services, and attractions.
3. Route Familiarity: Become familiar with the resort's layout and various tram routes. Follow designated routes and schedules to ensure efficient transportation of guests to their destinations.
4. Customer Service: Greet passengers with a friendly and welcoming demeanor. Provide exceptional customer service, answer questions, and address any concerns or inquiries in a professional manner.
5. Communication: Maintain clear communication with passengers and resort staff. Announce upcoming stops, points of interest, and important announcements during the ride.
6. Maintenance Checks: Conduct pre- and post-operational inspections of trams to ensure they are in proper working condition. Report any maintenance or safety issues to the appropriate personnel.
7. Emergency Response: Remain calm and composed in the event of an emergency situation. Follow established protocols for handling emergencies, including medical incidents, accidents, or breakdowns.
8. Record Keeping: Maintain accurate records of daily tram operations, including passenger counts, route deviations, and any incidents that occur during the shift.
9. Professionalism: Present a neat and well-groomed appearance while wearing the designated uniform. Uphold the resort's standards of professionalism and hospitality.
10. Flexibility: Be open to working a variety of shifts, including weekends, holidays, and evenings, as the operational needs of the resort dictate.
11. Training and Compliance: Attend mandatory training sessions and meetings to stay updated on safety procedures, customer service standards, and operational guidelines.

Qualifications:

• Possession of a valid FLORIDA driver's license with a good driving record.
• Must be able to pass a DOT physical
• Previous experience as a tram driver, bus driver, or a similar role is a plus.
• Strong communication and interpersonal skills to interact effectively with passengers and colleagues.
• Ability to operate vehicles safely and responsibly, even in busy or high-traffic areas.
• Comfortable working in a fast-paced environment and adapting to changing situations.
• Physical capability to assist passengers with boarding and luggage, if necessary.
• A positive attitude, patience, and a willingness to go the extra mile for guest satisfaction.
• Familiarity with the local area and resort layout is advantageous.

Physical Requirements:

• Sitting and Driving:
  • Must be able to sit for extended periods (up to 8 hours) while operating a tram or shuttle vehicle.
  • Ability to safely operate a tram or shuttle for long durations on paved and uneven surfaces.
• Mobility and Maneuvering:
  • Must be able to enter and exit the tram or shuttle repeatedly throughout the shift.
  • Ability to walk and stand as needed, including assisting passengers with boarding and exiting.
• Lifting and Handling:
  • Must be able to lift and carry items weighing up to 50 lbs., such as luggage, guest belongings, or other equipment.
  • Ability to push, pull, and maneuver carts, luggage racks, or equipment weighing up to 200 lbs. occasionally.
• Dexterity and Motor Skills:
  • Requires manual dexterity to operate vehicle controls, such as steering, brakes, and transmission levers.
  • Ability to adjust mirrors and operate communication devices like radios or GPS.
• Vision Requirements:
  • Must have near and far vision to safely monitor the road, signage, and surroundings.
  • Depth perception is essential for navigating tight spaces and picking up passengers.
  • Color vision is required to interpret road signals, vehicle lights, and emergency indicators.
• Hearing Requirements:
  • Must be able to hear traffic sounds, vehicle alarms, and passenger communication clearly.
  • Ability to use and respond to two-way radios or communication devices effectively.
• Environmental Exposure:
  • Work tasks are performed primarily outdoors, with exposure to varying weather conditions, including heat, cold, rain, wind, and humidity.
  • May be exposed to noise from the tram, surrounding vehicles, and passenger activity.
• Other Physical Demands:
  • Frequent bending, reaching, and stretching to assist passengers, load/unload items, or inspect the vehicle.
  • Must have sufficient stamina and physical condition to perform duties for the duration of the shift, including during peak service times.
  • Ability to maintain steady control of the vehicle in heavy traffic, crowded areas, and during challenging weather conditions.

EOE M/D/F/V