We are seeking a

Bilingual Customer Service Representative

to support policyholders and healthcare providers by handling a high volume of inbound calls in English and Spanish for one of our clients in Brookhaven. This role focuses on resolving inquiries related to Medicare Supplement benefits and claims while delivering a professional, empathetic, and accurate customer experience. The ideal candidate thrives in a fastpaced call center environment and consistently aims for firstcall resolution.

Key Responsibilities

Handle highvolume inbound calls from customers and providers in English and Spanish

Respond to questions regarding insurance benefits, coverage, claims, and policy provisions

Resolve issues efficiently, aiming for onecall resolution whenever possible

Explain Medicare Supplement claims processes and Explanation of Benefits (EOBs

Assist providers with claim submission and reimbursement inquiries

Accurately document all customer interactions and outcomes in internal systems

Collaborate with internal teams to resolve escalated or complex issues

Maintain professionalism, accuracy, and confidentiality in all interactions

Qualifications

Bilingual in English and Spanish (required)

Customer service or call center experience, preferably in healthcare or insurance

Familiarity with Medicare Supplement or medical claims strongly preferred

Strong verbal communication and problemsolving skills

Ability to manage multiple systems and tasks in a highvolume environment

High school diploma or equivalent required

Skills & Competencies

Customer service excellence

Clear and professional communication

Empathy and patience

Attention to detail and accuracy

Time management and adaptability

Team collaboration

Location:

Brookhaven, GA Job Type : Onsite | Direct Hire | Full-Time | 8:00 AM - 6:00 PM | Monday-Friday

Pay Details:

$48,000.00 to $51,000.00 per year

Search managed by:

Coleman Harris

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.