Customer Service Manager

10 Days Old

On behalf of our client we are looking for an experienced Customer Service Manager to lead and manage our customer service operations in Elkhart, Indiana. This role involves overseeing a team of service experts, driving process improvements, and ensuring exceptional experiences for both customers and employees. The ideal candidate will bring strong leadership skills, operational expertise, and a passion for delivering outstanding service.
Compensation: $60k-$80k + 10% bonus Monday-Friday Onsite 8:00am-5:00pm Benefits: Medical, Dental, Vision, 401k, PTO, Sick days
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Responsibilities: • Supervise and guide the customer service team of 10-15 people. including hiring, training, scheduling, and conducting performance evaluations • Call center experience • Foster a collaborative and high-performing team. • Oversee daily customer service operations. • Identify and address operational challenges. • Ensure adherence to company policies, procedures, and safety standards. • Provide administrative support to the District Manager. • Recommend and implement process improvements.
Requirements: • Proven experience in customer service leadership, preferably in a high-volume environment. • Strong organizational and people management skills, including hiring, training, and performance evaluation. • Ability to foster a positive team environment and drive employee engagement. • Proficiency in managing customer accounts and resolving escalated issues. • Familiarity with call center operations, metrics, and best practices. • Excellent communication skills with a focus on customer satisfaction and problem-solving. • Experience with operational systems and process improvement initiatives. • Ability to manage administrative tasks and provide high-level support to leadership.
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Location:
Elkhart

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