Servicing Manager

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Job description
Role and Responsibilities: Essential Duties and Responsibilities include the following. Position is required to be in the office and never a remote position. Hours are Monday - Friday from 8:00 a.m. - 5:00 p.m. • Manages boarding, interim servicing and management of all loans to/in the Interim Servicing system. Ensure all interim servicing functions are done timely and within all compliance of policies, procedures and respective servicing rules according to the CFPB servicing standards. • Manages all payment locations and management of all payments to and from respective locations of all loans servicing retained and sold servicing for all investors. Including proper communication with other internal departments as needed. • Manages the communications with our Subservicer for loan level issues and daily maintenance as needed. Timely escalating of sighted issues. • Review of all interim servicing loans for quality control of interim servicing functions. • Management, Review and Testing of processes in departments to ensure all staff are adhering to company and department standards. Review and resolve of all global issues stemmed from testing and communications. • Manage payroll and daily supervisory tasks for all staff reports. • Effectively manage the pipelines to ensure timely movement of files within department standards. Timely reporting to management of any issues or departmental delays. • Provide exceptional customer service to both internal and external customers • Other duties as assigned. Knowledge, Skills & Abilities • Attention to detail • Strong verbal and written communication skills • Strong organizational skills • The requirements lister above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This job has direct reports.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma/GED; plus at least 3 years of mortgage knowledge.
Skills: Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Must be able to look past initial issue and problem solve to find the best outcome for all. Able to multi-task in a fast-paced environment, striving for 100% accuracy on every file. Must keep records neat and organized to ensure clear representation of work. This position requires a self-starter who is detail oriented with a high degree of integrity, initiative, and ambition.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Comments: this job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments and less significant responsibilities will be performed by the incumbent(s).
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Location:
Murfreesboro
Category:
Transportation And Material Moving Occupations

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